Foundation apprenticeship

Retail service, supply and administration foundation apprenticeship (level 2)

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Information about Retail service, supply and administration foundation apprenticeship (level 2)

Retail service, supply and administration practitioners work across a range settings, for example in a such as food, fashion, building and automotive and manufacturing.

Foundation apprenticeships introduce skills for a range of jobs in a sector, and provide general skills for work. After a foundation, apprentices can specialise and do a standard level 2 or 3 apprenticeship.

Employers get an incentive payment for foundation apprenticeships, as well as government funding for training and assessment costs.

• Foundation apprenticeship incentive payment: £2,000 ; Employers get this incentive payment in 3 stages linked to retention and progression
• Who can do a foundation apprenticeship:
  Who can do a foundation apprenticeship

  At the start of the apprenticeship, they must be:

  • aged between 16 to 21 (or 15 if their 16th birthday is between the last Friday of June and 31 August)
  • aged between 22 to 24 and
    • have an education, health and care plan (EHC)
    • be in care or a care leaver
    • be a prisoner or a prison leaver
• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Technical knowledge

  • Introduction to the retail sector and how its service, supply and administration functions contribute to its operating environment.
  • Typical business structures, values, products, brands, customers, targets, and how their role and responsibilities contribute to these.*
  • The flow from supplier to distribution to store and customer.
  • Key methods and techniques for determining diverse customer needs and meeting these with appropriate products or services.*
  • Fundamental approaches for communicating with customers and service recovery.*
  • Branding, visual standards, promotional activity and how these relate to merchandising.
  • Key principles of stock management and loss prevention.*
  • Fundamental digital tools and methods to support service, supply and administrative activities, including omnichannel basics.
  • Teamworking values, requirements and approaches to support internal collaboration.
  • Key regulatory and legislative requirements and methods to support key responsibilities, including the importance of their application.
  • Key administrative approaches and organisational tools for time management, data handling and supporting workflow.*
  • Key approaches and metrics to support continuous improvement.
  • Fundamental principles of equality, diversity and inclusion.*
  • Basic commercial concepts including promotions, availability, waste and shrink, and how accurate price labels, tidy shelves and date rotation support performance.*

  Technical skills

  • Identify customers’ needs and how products and services available can meet them.*
  • Communicate with customers to support and recover excellent customer service.*
  • Apply sales methods and techniques to support or influence the customer in their purchasing decisions.
  • Apply branding principles to present products to standard and support organisational goals.
  • Support the management and storage of stock.*
  • Support sales goals and business objectives.
  • Use digital tools to support service, supply and administrative activities.
  • Use administrative approaches and organisational tools to handle data and support workflow.*
  • Comply with regulatory and legislative requirements relevant to the role.
  • Support continuous improvement activities.
  • Explore career opportunities in the sector and your own development needs.
  • Work in line with equity, diversity and inclusion principles.*

  Employability skills and behaviours

  • Communicate and share information using verbal, non-verbal, written and digital methods.
  • Act in a professional manner including good time keeping and conduct.
  • Apply new learning and feedback to everyday practice.
  • Complete own work tasks and ask for help when needed.
  • Work with colleagues to contribute to team outcomes.
  • Seek ways to manage own financial, health and wellbeing needs using available resources.
  • Overcome challenges and adapt to changes at work.
  • Work in line with health, safety and environmental requirements.
• Training category (sector): Sales, marketing and procurement
• Training level: 2; Equal to GCSE
• Course duration: 8 months
• Maximum funding: £3,500 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Course apprentices can progress to:
  Course apprentices can progress to

  Foundation apprenticeships cover some knowledge and skills from these courses. If the apprentice progresses to one of these, what theyv'e learnt will be taken off the assessment. They could finish the course in a shorter time. ; ;

View more information about Retail service, supply and administration foundation apprenticeship (level 2) from Skills England.